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Lender Client Satisfaction Survey Results

We randomly send a survey to our mortgage lender clients seeking their feedback to help maintain the level of service they need. A summary of the results are below

Over 95% of the respondents rated Certified from good to excellent, with over 80% marking excellent, when rating:

  • The Overall responsiveness of our office staff
  • Our ability to meet their needs timely
  • Their overall impression of Certified

Client Comments on returned surveys:

                 
Over 95% of our clients rated us good to excellent for the overall responsiveness of our office staff, the ability to meet their needs, and their overall impression of Certified.  

A few of the comments on their surveys are below:

  • "Have used Certified for years. Best service. Friendly staff. Courteous staff. You guys are the best. No comparison. Keep up being the best. You never let me down when a favor was needed."

  • "By far the BEST!"

  • "I appreciate how when I request a RUSH, almost all of the time...actually all of the time they meet my needs and are so cooperative and nice about it."

  • "Keep up being the best! You have never let me down when a favor was needed."

  • "Your company is great & we love to do business with you."

  • "I have used you service of most of the 13 years of my career and I really enjoy working with you. Company is very prompt!"

  • "Nothing is needed to improve your company."

  • "I love your staff, I appreciate your promptness, follow-ups, great communication and excellent service. You blow your competition out of the water."

  • "You go above and beyond."

  • "As part of our FHA and other files we found over time that Certified was the most competent property inspectors. Keep up the good work."

  • "I appreciate the updates of the inspection and ability to satisfy my request in a short period of time. I wished all of the companies I utilize was as proficient and easy to work with as your company."

  • "No comparison to your competition, you are the best."

  • "You are great and efficient. I think there is no comparison you guys are great! I've worked with Garret Feis, I have used them before and rush inspections were hard to accommodate; because their inspectors could not be out there or they were short or anything!"

  • "We were very unhappy with our old inspection service. We like your very quick response."

  • "You are far more superior than your competition. Everyone I know already uses you."

  • "I like your quick response to the request and delivery when promised and you good follow-up after I place my order."

  • "You are always very dependable and flexible. Compare to other inspection companies you ae the best in quality of work and turn around time."

  • "I like the timeliness. My first order was finished in one day!"

  • "Efficient, professionalism... I can't image a thing you can do to improve. You service is always excellent. Your service far exceeds any others I have used."

  • "You are always on top of things and call immediately if there's a delay or problem."

  • "Your employees are polite and very pleasant. Some of the other inspection companies are not. Thank you for being so pleasant to deal with and answering my questions."

  • " I like your overall response and faxed confirmation of orders. Turnaround time is great."

  • "You guys (gals) are Great. Really happy with your service."

  • "Thank you for the customized fax order forms with my name and direct phone # on them. It saves me time, and Certified can see directly who requested the order if the sender forgets to supply that information."

  • "Always very helpful and go out of the way to accommodate our needs. I do no use any other inspection companies."

  • "I like the timely manner and you are able to do rushes with no problem."

  • "I will be moving out of state, so you won't be hearing from me anymore, but thanks for your services!"

  • "Thank you for providing timely & efficient service."

  • "Your company is great and we love to do business with you! Keep up the good work."

  • "Great, friendly staff, follow-up when ever there are questions and "RUSHES" don't seem to be a problem."

  • "You guys are great - Very accommodating - my order was a rush."

  • "Very efficient; I always know the status of the report."

  • "You guys are very good. Can't say that about the other companies I've tried."

  • "I like that you provide inspections in a timely manner even in a rush situation!"  

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Phone 800/540-1400 7 days/8-8 Fax 800/540-3280

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